態。度573Please respect copyright.ＰＥＮＡＮＡz7UaYAmHYJ
服。務573Please respect copyright.ＰＥＮＡＮＡcHZbOs3fDf
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香港人越來越多要求？難道是因為劉德華曾說「今時今日咁既服務態度係吾得」，導致香港人的要求越來越多？有部分原因是有關係的，當中劉德華說了最重要的因素是態度，打工要有打工的態度，當老闆都要有老闆的態度。573Please respect copyright.ＰＥＮＡＮＡyEm8aVNgTh
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有些人是不明白的，打工的態度就是應該「返工就返工，吾好做其他事。」573Please respect copyright.ＰＥＮＡＮＡe2VAMD4GGO
「你返工，係𢭃緊人工；份糧出比你，就係買起左你；你地返工既時間就係公司既時間。」573Please respect copyright.ＰＥＮＡＮＡI5NjlDYVtY
但其實很多打工仔的心入面還有第二句跟後「放工就放工，有嘢都吾好搵我！」573Please respect copyright.ＰＥＮＡＮＡ1Xhc83e0o8
所以很多時候他們對其老闆既態度只得一半是正常，因為老闆放工了，然而打工既就冇得收工。明明已經到6點喎，都仲未走得，咁幾時收工啊，等你做好份工先囉。「但係份工係一日搞吾定喎」「咁就吾好收工喇！」573Please respect copyright.ＰＥＮＡＮＡFLfDVrrMw8
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有得返工但冇得收工，係慘過失業冇工返。573Please respect copyright.ＰＥＮＡＮＡV5nXedVk7b
*Btw,岩岩學識左有個term叫「量地」，即係失業，唯有係屋企地下劃方格，都幾形象化。573Please respect copyright.ＰＥＮＡＮＡZkS3thte2h
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另一方面，當老闆的態度又是如何？做老闆的態度就係「用人格感化，用行動指引」但係好多時當老闆既就係喺後面加多一句「用權力影響」。老闆係要有老闆既威嚴，但吾會係成日要板起個樣，再命令下屬去做事。573Please respect copyright.ＰＥＮＡＮＡaEvYPv9Ql3
「其身不正，雖令不從」573Please respect copyright.ＰＥＮＡＮＡZn4UzqtvWH
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所以態度，係好重要！573Please respect copyright.ＰＥＮＡＮＡ42BEDUCCjO
尤其是對於服務業的從業員，如果比個客一講你態度差，真係百口莫辯。態度係好主觀既問題，我話你態度差，你就係差㗎喇，無論你所講所表達係啱又好，錯又好，佢指你態度差，你就係已經係錯哂，就算是你講啱做啱，你只不過係錯少啲，不過你都係做得吾好，點都係有位比人入。573Please respect copyright.ＰＥＮＡＮＡvDxyfRCT7a
老闆永遠都會講：573Please respect copyright.ＰＥＮＡＮＡ0vQNFGbdSC
「你可以用個好啲既方法表達」573Please respect copyright.ＰＥＮＡＮＡndYRReAA9G
「你可以講得溫柔啲」573Please respect copyright.ＰＥＮＡＮＡgdLwJZv1jW
「就算個客打橫講，你都要扮蟹，即係佢打橫時，你都要扮同佢打橫黎，但都係要好聲好氣」573Please respect copyright.ＰＥＮＡＮＡnKY0o0lEmm
咁咪即係佢玩哂，自己點都係錯，係既，鬼叫你係打工？就係算你老闆對住個客，個客發火，佢都係比人插，因為客始終係客。話知佢係「嚇鬼」個「嚇」，定係「呷醋」個「呷」，佢比得錢佢就大Q哂！573Please respect copyright.ＰＥＮＡＮＡdxGcurKMoz
今時今日咁既消費模式，你話得定吾得？573Please respect copyright.ＰＥＮＡＮＡD7JjbwiyBq
係無得吾得，咁所以你話個態度點會得呢。573Please respect copyright.ＰＥＮＡＮＡtxemA4TNMu
不過，對付依啲無理既客，其實係有方法，吾一定要扮死狗扮蟹。573Please respect copyright.ＰＥＮＡＮＡQLZ08KBv3S
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第一種係針尖麥芒：573Please respect copyright.ＰＥＮＡＮＡoaGQvUIund
對付一啲要求多多，死日扮哂嘢既客。佢串你時，你嘲諷（係幾難㗎，要有番咁上下功力先做到）佢認叻時，你轉身（依個吾難啦）佢話點解咁貴要求解釋（實則想要你減價），你就解釋點解咁貴（死都吾減比佢），佢再發火話吾合理，你就再重新解釋多一次，總之佢明面要咩就比咩，依種人死要面，淨係不斷比說話你聽，你就扮聽吾明，講得兩講，會自動收皮，佢自己都會比你激死。 573Please respect copyright.ＰＥＮＡＮＡbTHrICoCRZ
− 意見接受，絕不遷就。573Please respect copyright.ＰＥＮＡＮＡKshYthFSNE
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第二種係好感方式573Please respect copyright.ＰＥＮＡＮＡmswShi7D2W
會有一些客人對於好多嘢都有問題要問，點樣可以解決佢地？如果用黃子華既金句「好出奇牙」「係咁㗎啦」對付既話，恭喜你可以準備比人炒。對付依種人，你需要採用好感方式，吾係要佢對你有好感，而係要用「好似係咁（感）」573Please respect copyright.ＰＥＮＡＮＡkVT3qqcf6s
「點解要用微波爐叮」「好似係咁方便」573Please respect copyright.ＰＥＮＡＮＡPNgFdWJ9qO
「點解要搭火車吾搭飛機先」「好似係咁平啲」573Please respect copyright.ＰＥＮＡＮＡf5Ags3KfzL
「點解我問人地都吾同既」「好似係咁多種類」573Please respect copyright.ＰＥＮＡＮＡazjvPcFlST
當你答完佢5次以上既好感方式，通常佢應該好似係咁走左去。 573Please respect copyright.ＰＥＮＡＮＡ82nKMZ5mOt
− 吾使多諗，好似係咁。573Please respect copyright.ＰＥＮＡＮＡMhrX5NJKbR
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第三種係埋身肉搏573Please respect copyright.ＰＥＮＡＮＡVuNPUTbSU6
總是會有一班客係吾會多出聲，但係個樣係勁黑人憎，成日都係黑口黑面。明明大家都係第一次見面，三吾識七，你比面色邊個睇先。依種人係心入面係極度吾平衡，好容易就郁啲投訴。對付依種人就是要用冤鬼既方式，即係要打埋身，仲有拳拳到肉，逼佢比反應，逼佢要答你問題。佢睇緊件衫，皺晒眉頭咁，你就不斷聊佢講「依件衫個size好襯你喎」「可以既話你試下另一隻色丫，一樣咁好睇」你不斷講，講到佢比反應你，無論佢講好丫，定吾好，佢都會癈事再搵你。573Please respect copyright.ＰＥＮＡＮＡ8wjHzxo6bv
依種咁既人係內心好多陰暗面，吾鍾意表達自己，而你既角色係踢佢埋牆腳，逼佢現真身，到時候係咪冇料扮四條就會一清二楚。573Please respect copyright.ＰＥＮＡＮＡ7P2N3NlgSw
− 黑面誘因，冤鬼纏身573Please respect copyright.ＰＥＮＡＮＡmR1y9m2Cck
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當然仲有好多不同既情況或者不同既咪死客人，點解係咪死？佢點都係你既米飯班主，吾死得，你都吾想陪葬既。就需要靠經驗同運氣了。573Please respect copyright.ＰＥＮＡＮＡ74x0l5Cytx
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態度決定人生之道573Please respect copyright.ＰＥＮＡＮＡTABepccLOO
服務難為尊嚴墳墓573Please respect copyright.ＰＥＮＡＮＡvmG9BFXh7Z
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同感同悲
口不擇言上#
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